Refund policy

Returns and Refunds

We always ensure that our balloons are delivered and handed over to you in good condition. Due to the nature of our balloon products, balloon items cannot be returned for a refund if it has already been delivered in good condition.

If you are not happy with any part of our service, please contact us via email at info@yallaballoons.com

Cancellation

We can cancel any order 36 hours before the requested delivery time. Please just email or call us and let us know.  Please allow for up to 45days for the refund transfer to be completed. 

Arch & Backdrop

A full refund can be provided if cancellation is made 4 days before the event. 

If cancellation is made within 3 days (72hours) of your event day, 25% of your total invoice will be retained. 

No refund will be provided if the event is cancelled on the day.